Job Process: Step-by-Step
The app makes it easy to manage and track every request in one place, handling everything from job confirmation and check-in to photo uploads, MOD details, and job completion. For details on each tab, see the article for Managing Your Jobs.
1. Finding Your Job
Login to the application with your existing credentials.
You will land on the "Home" page.
This page displays any jobs that you need to confirm and jobs scheduled for the current week.
You should be able to find the job here, but you can also search jobs by tapping the magnifying glass at the bottom-right and typing in the job number. Access the job details by tapping on it.
2. Job Confirmation – Stay on Track
About 1 hour before your job starts, you’ll receive a prompt to confirm you’re still on schedule.
When the pop-up appears, click Confirm to proceed.
This step is important as it lets our team know you are still on track to complete the service.
3. Starting the Job
After locating your request, open the job ticket and tap "Check-In" at the bottom of the request.
You’ll be taken into the job flow, where you can begin uploading service details including before-and-after photos and manager information.
4. Uploading Photos & Retrieving MOD Information
After checking in, you’ll be given a checklist to complete that is tailored differently based on needs for each service type (e.g., Commercial Cleaning, Waste Removal, etc.).
Tap the grey box in the middle of each step, then choose your media type (camera, mobile app gallery, phone’s photo library, or a file).
You can upload photos from the mobile app’s photo gallery, your gallery, a file, or take photos while you are onsite.
Depending on the service, you may be asked to provide photos for specific steps—such as before-and-after service photos or trailer photos. Up to 5 photos can be uploaded at once for each step.
Please ensure all photos are clear and show the full scope of work, as they will be reviewed internally.
Once photos are submitted, you’ll be prompted to provide the Manager on Duty’s information. There will be a step to enter their name and to capture their signature.
Once photos are submitted, you’ll be prompted to provide the Manager on Duty’s information. There will be a step to enter their name and to capture their signature.
After these steps are complete, you can then click Check-Out.
If you’re in an area without service, you can still complete the above steps—the data will automatically sync once you’re back in an area with service.
5. Adding Multiple Visits to a Service Request
If a service request requires multiple visits - whether on the same day or across different dates -you can easily add an additional visit within the request.
Open the service request that needs another visit.
Click the + icon next to "Upload Receipt".
Tap “More Options” located below "Upload Receipt”.
You’ll then be guided through the same steps outlined in Uploading Photos & Retrieving MOD Information.
6. Uploading a Weight Receipt
If your service requires proof of legal disposal, you can upload a Dump Receipt directly to the service request.
Open the service request that needs a receipt.
Tap Upload Receipt.
Upload a clear, readable photo of the receipt (from your gallery or taken onsite).
You can specify whether the receipt applies to the entire job or a single visit.
The app will scan the receipt to autofill details. Review and complete the following fields:
Material Category – The material disposed of.
Other Material Type – Open field for additional materials in the load if needed.
Weight Unit – The unit of weight listed on the receipt. (i.e., lbs, kgs, etc)
Total Weight – Total weight of the load disposed of.
Landfill Weight – Weight disposed of at a landfill.
Recycling Weight – Weight disposed of at a recycling center.
If the material is only one of the above (I.e. All recycled material) Enter the total weight into ONLY that field, and enter in a value of 0 into the other.
Facility Name – Name of the facility where the load was taken.
Facility Payment – Total $ amount paid for disposal.
Disposal Method – How the load was disposed of (Landfill, Recycling Center, Incineration, etc.).
Once all fields are reviewed and filled in, click Upload Receipt.
Receipts can also be uploaded after a job has been marked as completed.
Locating Previously Uploaded Dump Receipts
To find where a dump receipt that you just uploaded is stored, follow these guidelines to easily find it:
If you choose to upload a dump receipt and chooses using the "For the whole job" option, the receipt is stored separately from the visits.
If you choose to upload a receipt to a specific visit, then that dump receipt will appear in each visit as well as the separate tab for Receipts.
7. Marking the Request as Complete
Once all visits, photos, and receipts are submitted, you can mark the job as complete to send it to our auditing team. Be sure everything is finalized first—no additional visits can be added after completion.
Open the service request you want to complete.
Click Mark as Completed and confirm.
A pop-up will confirm the job is complete. You can choose not to show this message again.
8. Handling Dry Runs
If you arrive at a job site and find there’s nothing to remove, you can request a Dry Run Fee.
Click the Ellipsis ("...") button on the top right of the jobs ticket, then select Request Dry Run.
Fill out each step with the information requested -
Before Site Images (Cleared Site Photos)
MOD Name
MOD Signature
Click Mark Complete on each completed step.
Once all steps have been handled, click Submit Visit.
Once completed, let us know.
9. Cancelling Your Request
Can’t make it to your assigned job? You can cancel the request and remove it from your schedule.
Open the job ticket and click Cancel Job next to Check In.
You will be asked for a reason for cancellation.
This will unassign you, and you will no longer have access to the job.
10. Photo Gallery
If you experience an issue during this process and need to resubmit photos for a request, there’s no need to retake them or search your camera roll. A photo gallery is available within the app to store and access any job process photos you’ve already taken.
You can delete old photos in your gallery by tapping Select, choosing the photos, and the tapping the trash can icon. ONLY DELETE PHOTOS IF YOU ARE SURE YOU DONT NEED THEM ANYMORE.